Refund & Cancellation Policy

Effective Date: September 23, 2026

At IICS BD, we aim to provide reliable, high-quality hosting and digital services. This Refund & Cancellation Policy explains when customers may request a refund, which services are non-refundable, and how cancellation requests are handled.

By purchasing an IICS BD service, you agree to the terms outlined below.

1. 30-Day Money-Back Guarantee

IICS BD offers a 30-Day Money-Back Guarantee on eligible Shared Hosting and Reseller Hosting plans.

If you are not satisfied with an eligible hosting service, you may request a refund within 30 calendar days of the initial purchase, subject to the conditions of this policy.

The 30-day guarantee applies only to the customer's first purchase of the applicable hosting service and does not automatically apply to renewals, upgrades, or previously refunded services.

2. Services Not Covered by the Money-Back Guarantee

Due to the nature of certain services, digital products, third-party licenses, and registration fees, the following are generally non-refundable:

• Domain name registrations.
• Domain transfers.
• Domain renewals.
• SSL certificates.
• Software and control-panel licenses, including cPanel, LiteSpeed, CloudLinux, or similar licenses.
• Dedicated IP addresses.
• VPS services and VPS setup fees.
• Dedicated server services and setup fees.
• Third-party services or products.
• One-time setup, configuration, or migration fees where applicable.
• Any service specifically identified as non-refundable at the time of purchase.

Where a refund is unavailable due to the nature of a service, customers should review the service-specific terms before completing their purchase.

3. Refund Eligibility Conditions

To qualify for a refund under the 30-Day Money-Back Guarantee:

• The refund request must be submitted within the applicable 30-day period.
• The request must relate to an eligible hosting service.
• The account must not have been terminated for violating IICS BD's Terms & Conditions or Acceptable Use Policy.
• The service must not have been used for prohibited, fraudulent, abusive, or illegal activities.
• Refund requests must be submitted through the official IICS BD support or client-area process.

IICS BD reserves the right to review refund requests and determine eligibility based on the applicable service terms.

4. Service Renewals

The 30-Day Money-Back Guarantee generally applies to initial eligible purchases only and does not apply to service renewals.

Customers are responsible for reviewing upcoming invoices and cancelling services before the renewal date if they no longer wish to continue using a service.

Once a renewal has been successfully processed, the payment may be non-refundable unless otherwise required by applicable law or expressly stated in the applicable service terms.

5. Upgrades, Downgrades & Plan Changes

Refund eligibility for upgrades, downgrades, plan changes, or migrations may vary depending on the service and circumstances.

Where applicable, unused prepaid amounts may be considered for account credit or adjustment rather than a direct refund.

Customers should contact IICS BD support before making significant service changes if they have questions regarding billing or refund eligibility.

6. Refund Processing

Approved refunds will generally be processed to the original payment method, where technically possible.

Processing times may vary depending on the payment provider or financial institution. IICS BD generally processes approved refunds within 5–7 business days, but the time required for the funds to appear in the customer's account may depend on the payment provider.

7. Cancellation Requests

Customers may request cancellation through the IICS BD Client Area or by contacting our support team.

A cancellation request should clearly specify:

• The service to be cancelled.
• The reason for cancellation, where requested.
• Whether the customer wants the service cancelled immediately or at the end of the current billing period, where such an option is available.

Cancellation of a service does not automatically guarantee a refund.

8. Chargebacks & Payment Disputes

If you believe that a payment was made incorrectly or that you are entitled to a refund, please contact IICS BD support before initiating a chargeback or payment dispute whenever reasonably possible.

We will review legitimate billing disputes and attempt to resolve them fairly.

However, fraudulent or abusive chargebacks may result in the suspension of affected services while the dispute is investigated.

Nothing in this section limits any rights you may have under applicable consumer-protection or payment laws.

9. Account Credits

In certain circumstances, IICS BD may offer account credit instead of a direct refund.

Account credits may be subject to specific conditions and may not be convertible to cash unless required by applicable law or expressly approved by IICS BD.

10. Promotional Offers

Special promotions, discounted plans, introductory offers, coupons, or promotional services may have separate refund and cancellation conditions.

Unless specifically stated otherwise, promotional terms may override or modify the standard refund conditions for the relevant offer.

11. Fraud, Abuse & Policy Violations

Services terminated or suspended due to fraud, abuse, illegal activity, spam, network abuse, malware, phishing, or other violations of IICS BD's Terms & Conditions or Acceptable Use Policy may not qualify for a refund.

Any refund eligibility will be determined in accordance with the applicable terms and relevant circumstances.

12. How to Request a Refund

To request a refund:

1. Log in to your IICS BD Client Area.
2. Submit a cancellation request for the relevant service.
3. Open a billing/support ticket requesting a refund.
4. Provide any information reasonably required to verify the request.

Our billing team will review the request and notify you of the outcome.

13. Policy Changes

IICS BD reserves the right to modify this Refund & Cancellation Policy when necessary.

Any updated version will be published on our website with a revised effective date.

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Contact Information

IICS BD
Website: iicsbd.com
Phone: 01609698245
Email: support@iicsbd.com

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